Returns & Refunds
Last updated 8 September 2026
Everything we make is fresh food, so the rules are a little different from a normal shop. Here is exactly where we stand.
Food we cannot take back
For food safety reasons we cannot accept returns of food that has left our hands. This does not affect your rights if something was wrong with the order.
When we will refund or replace
We will refund or remake your order if:
- You received the wrong items
- Something was missing
- The food arrived damaged or in poor condition
- We could not fulfil your order
Tell us within 24 hours of collection or delivery. A photo helps us sort it out quickly.
Cancelling an order
You can cancel free of charge any time before we start preparing your order. Once baking has started we may not be able to cancel, because the food has already been made.
Contact us with your order number as soon as you can.
How refunds are paid
Refunds go back the way you paid. Cash orders are refunded in cash or by bank transfer, whichever suits you.
How to ask
Email hello@fluffy.ae or call +971-XXX-XXXX with your order number.