Terms & Conditions

Ordering

Placing an order is an offer to buy. Your order is confirmed once we accept it and send you an order number. We may decline an order — for example if an item has sold out or we cannot deliver to your area — and if you have already paid, we refund you in full.

Prices

All prices are in UAE dirhams and include 5% VAT. The price you see is the price you pay. Delivery, where it applies, is shown separately at checkout before you confirm.

Payment

We currently accept cash and card on collection or delivery. Online card payment is coming.

Discount codes

Codes are valid for the period and on the terms stated when they are issued. Unless we say otherwise, one code per order and one use per customer. We may withdraw a code at any time, but not from an order already placed.

Event bookings and booths

Event bookings are confirmed in writing and may require a deposit. The full terms — including notice periods and what happens if an event is postponed — are agreed with you at the time of booking, because they depend on the size and date of the event.

Contact us at hello@fluffy.ae to discuss a booking.

Allergies

Our kitchen handles common allergens and we cannot guarantee any product is free from them. Please read our allergen information before ordering.

Cancellations and refunds

Set out in our returns and refunds policy, which forms part of these terms.

Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of the UAE have jurisdiction over any dispute.